General Terms and Conditions (GTC)

Last updated: July 2026

§ 1 Scope of application, provider

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all orders and inquiries processed via the online shop under the brand “outarc” (hereinafter “online shop”) as well as via the contact form.

(2) The provider and contracting party is:

Philipp Andreas
Hegerade 18b
24248 Mönkeberg
Germany
E-mail: info@outarc.net

(hereinafter “provider”, “seller” or “we”).

(3) The GTC apply both to consumers and to entrepreneurs. Pursuant to § 13 BGB (German Civil Code), a consumer is any natural person who enters into a legal transaction for purposes that predominantly can be attributed neither to their commercial nor to their self-employed professional activity. Pursuant to § 14 BGB, an entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

(4) These GTC apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if and to the extent that we have expressly agreed to their application in text form. This requirement of consent applies in every case, even if we carry out the delivery without reservation in the knowledge of conflicting terms of the customer.

(5) The version of these GTC valid at the time of the order or of the acceptance of the offer shall be authoritative.

§ 2 Subject matter of services and product categories

(1) The provider engineers and sells self-developed campervan conversion modules and accessories (in particular for vehicles of the Mercedes-Benz Sprinter type and comparable vehicles). The products are CAD-designed and CNC-manufactured.

(2) The range is divided into two product categories with different ordering and contract procedures:

§ 3 Conclusion of contract

A. Accessories (direct ordering in the online shop)

(1) The presentation of the accessory items in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order (invitatio ad offerendum).

(2) By submitting the order via the online shop or – as long as the online checkout is not yet available – by means of an inquiry via the contact form expressly designated as an order, the customer submits a binding offer to conclude a purchase contract for the items contained in the cart or in the order.

(3) After receipt of the order we send the customer an automatic confirmation of receipt of the order by e-mail (acknowledgement of receipt). This acknowledgement of receipt does not yet constitute acceptance of the offer. The purchase contract is only concluded once we accept the order by means of a separate order confirmation by e-mail or dispatch the ordered goods or make them available for collection.

B. Modules and roof racks (custom-made products by offer)

(4) Modules and roof racks are manufactured as individual custom-made products according to the customer’s specifications. For these products the customer first submits a non-binding inquiry via the contact form.

(5) On the basis of the inquiry we prepare an individual offer in text form (e.g. by e-mail) tailored to the specific customer requirements, stating in particular the design, price, delivery and shipping conditions. The contract for a custom-made product is concluded when the customer expressly accepts the offer in text form (placement of order) and we confirm the order. Requests for changes by the customer are deemed to be a new inquiry.

(6) We store the contract text (order data) and send it to the customer together with these GTC by e-mail. There is no separate customer account for retrieving the contract text. These GTC can be accessed and saved on the website at any time.

(7) The contract is concluded in the German language.

§ 4 Prices

(1) All prices for accessories stated in the online shop are final prices in euros and are gross prices including the applicable statutory value added tax of currently 19 %. The provider is subject to standard taxation and shows the value added tax separately.

(2) Shipping costs may be added to the prices of the goods. The amount of the shipping costs results from § 6 of these GTC as well as from the information given during the ordering process and is shown separately before the order is placed.

(3) For modules and roof racks (custom-made products) the prices – including the value added tax of 19 % as well as any freight or bulky goods costs – are shown individually in the respective offer.

§ 5 Terms of payment

(1) Payment is currently made on the basis of the order or of the individual offer in accordance with the modalities stated in the offer or in the order confirmation (e.g. bank transfer after invoicing). The specific payment modalities are communicated to the customer prior to conclusion of the contract.

(2) The introduction of an online checkout with payment via PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.) and Stripe (credit card; Stripe Payments Europe, Ltd.) is in preparation. As soon as these payment methods are available, payment is made by redirection to the respective payment service provider. Card data are not processed or stored on our servers. In this respect the terms of use and privacy terms of the respective payment service provider apply in addition.

(3) When the online checkout is activated, the order is completed by means of a correspondingly labelled button (“order with obligation to pay” or an equivalent, unambiguous wording); only upon its activation does the customer place an order subject to payment (§ 312j para. 3 BGB).

(4) If payment is not made, the customer shall be in default in accordance with the statutory provisions. If the customer is in default of payment, we are entitled to demand default interest at the statutory rate.

(5) The customer is only entitled to a right of set-off if their counterclaims have been legally established or are undisputed or acknowledged by us. If the customer is an entrepreneur, they are only entitled to a right of retention on account of counterclaims arising from the same contractual relationship.

§ 6 Delivery, shipping costs and local pickup

(1) Delivery is made to the delivery address specified by the customer, unless otherwise agreed. Unless stated otherwise, accessories are delivered within Germany.

(2) The expected delivery time for accessories available to order immediately is generally approx. 4–5 working days after conclusion of the contract or – in the case of advance payment – after receipt of payment. For custom-made products (modules, roof racks) the delivery time results from the individual offer.

(3) Shipping costs for accessories (parcel shipping within Germany):

(4) Modules and roof racks: Modules are shipped by freight shipping (pallet), roof racks as bulky goods. The freight or bulky goods costs incurred for this are determined on a case-by-case basis and are shown and charged separately in the individual offer.

(5) Local pickup: By prior arrangement (scheduled appointment), free local pickup at the location in 24248 Mönkeberg is possible. Place and date are agreed individually.

(6) If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover to the transport company. If the customer is a consumer, the risk only passes upon handover of the goods to the customer or to a person authorised by them to receive the goods; this also applies if the consumer has commissioned the dispatch, unless the consumer has themselves commissioned the transport company and we have not previously named it.

(7) If the customer is in default of acceptance or culpably breaches other duties to cooperate, we are entitled to demand compensation for the damage incurred in this respect in accordance with the statutory provisions.

§ 7 Retention of title

(1) In contracts with consumers we retain title to the delivered goods until full payment of the purchase price.

(2) In contracts with entrepreneurs we retain title to the delivered goods until full settlement of all claims arising from the ongoing business relationship. The commercial customer is entitled to resell the goods in the ordinary course of business; they hereby assign to us all claims in the amount of the invoice value accruing to them from the resale against a third party. We accept the assignment. The customer remains authorised to collect the claim even after the assignment.

(3) The customer is obliged to treat the goods subject to retention of title with care. In the event of access by third parties to the goods subject to retention of title, in particular in the case of seizures, the customer must notify us without delay.

§ 8 Liability for defects (warranty)

(1) Unless otherwise stipulated below, the statutory provisions on liability for defects apply.

(2) Towards consumers, the statutory limitation period for claims based on defects of two years from delivery of the goods applies. In the case of used items, the period may be shortened to one year within the legally permissible scope, provided this was expressly and separately agreed prior to conclusion of the contract. The statutory rights of the consumer, in particular the provisions on the sale of consumer goods (§§ 474 et seq. BGB), remain unaffected.

(3) Towards entrepreneurs the following applies by way of deviation:

(4) In the case of custom-made products manufactured individually according to customer specifications (modules, roof racks), deviations based on specifications, dimensions or engineering design requirements provided by the customer do not constitute a defect.

(5) The above limitations do not apply to claims for damages arising from injury to life, body or health, nor to claims under the German Product Liability Act and in cases of intent or gross negligence.

§ 9 Liability

(1) We are liable without limitation for damages arising from injury to life, body or health based on a negligent or intentional breach of duty, as well as for damages based on intent or gross negligence, furthermore in accordance with the provisions of the German Product Liability Act and to the extent of a guarantee assumed by us.

(2) For damages arising from the breach of essential contractual obligations (cardinal obligations) we are also liable in cases of simple negligence, but limited in amount to the foreseeable damage typical for the contract at the time of conclusion of the contract. Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.

(3) In all other respects, liability for simple negligence is excluded.

(4) The above limitations of liability also apply for the benefit of our legal representatives and vicarious agents.

§ 10 Right of withdrawal for consumers; exclusion for custom-made products

(1) In the case of contracts concluded by distance selling, consumers have a statutory right of withdrawal of 14 days. The details thereof, in particular the instruction on the conditions, periods and legal consequences of withdrawal as well as the model withdrawal form, result from the separate withdrawal policy, which is additionally made available to the consumer and forms part of these GTC. The withdrawal policy and the model withdrawal form are available on the website under “Withdrawal policy” and are transmitted to the consumer in text form at the latest with the confirmation of the contract.

(2) Exclusion of the right of withdrawal for custom-made products: Pursuant to § 312g para. 2 no. 1 BGB, the right of withdrawal does not exist in the case of contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This concerns in particular the modules and roof racks manufactured individually according to customer requirements. For these custom-made products there is therefore no right of withdrawal. We expressly point this out before the order is placed.

(3) For prefabricated standard accessories, the statutory right of withdrawal applies without restriction in accordance with the withdrawal policy.

§ 11 Dispute resolution

(1) We are not obliged and generally not willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 12 Final provisions

(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn thereby.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is the provider’s place of business. However, we are also entitled to sue the customer at their general place of jurisdiction. Towards consumers this jurisdiction agreement does not apply; here the statutory jurisdictions remain applicable.

(3) Should individual provisions of these GTC be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. The statutory provisions shall take the place of the invalid or unenforceable provision.